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Product Lifecycle Gurantee
Long term availability and increased reliability are what sets industrial and embedded PC's apart from commercial PCs.
Commercial PCs have an average production lifecycle of less than 12 month. That is for most OEM customers who embedded computers in their applications about as long as it takes to get their prototypes running and certified. By the time they go to mass production a designed-in commercial PC would already have been phased out.
For OEMs the increasingly shorter cycle in computer board innovations and therefore ever, shorter production lifecycle is a nightmare. Arbor realizes that a long product availability and extended reliability are what truly qualifies it as an industrial supplier and reliable business partner for OEM customers.
A product's production lifecycle
Arbor aims to extend its production period of its embedded range from 3 to 5 years. To achieve this we design-in long life warranties by selecting only major components for our embedded designs that come with a guaranteed long term availability. During a product's lifetime, minor product modifications may be applied to improve a product's reliability and/or substitute discontinued standard components for same or higher quality ones. In cases like Arbor will automatically inform affected OEM partners at least 60 days prior to applying the changes.
Notification of product discontinuation
Arbor's provides a 6 months in advance notification to affected OEM partners before discontinuing products in our embedded range. During this 6 months period, product orders will be normally accepted. In situations where key components phase out, in a pace beyond our control, Arbor is committed to work with its partners to find a solution that can satisfy their needs.
